Support
The CSIF computers consist of about 40 computers running the Ubuntu 22.04 Operating System. The computers can be accessed in-person Monday through Friday on all days where instruction is being held. The Computers are located in Kemper Hall, for more details click About. The computers can be accessed remotely 24 hours a day, 7 days a week. Please note that the computers restart once each day between the hours of 3:30 a.m. to 4:00 a.m. and updates will run from 4:30 a.m. to 6:00 a.m. every day.
For the status of computers in the CSIF, please see: Accessing the CSIF Computers (remotely) to login to the appropriate VPN, then click here.
The CSIF Support team is now part of the IT Service Desk of the COE-IT Shared Services and is usually staffed with at least one person during the CSIF hours of operation. The CSIF Support mainly troubleshoots and resolves issues that students and/or faculty have with the CSIF computers, but other duties include maintaining the lab rooms, computers, network services, and printing services. The CSIF Support also fields room reservations, and helps with personal technical issues.
For Self-Help, please see Using the CSIF and the CSIF FAQ.